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FCS UK Customer Support

<img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/0569/9511/9298/files/dhl-3.svg?v=1621603454" style="width: 241px;" class="fr-fic fr-dib fr-fil"><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All FCS deliveries are made by&#xA0;DHL&#xA0;and a signature is required upon delivery.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id="isPasted" style="box-sizing: border-box; font-family: &quot;Roboto Condensed&quot;; font-size: 27px; font-weight: 700; font-style: normal; text-transform: uppercase; line-height: 1.5; color: rgb(0, 0, 0); display: block; letter-spacing: normal; text-rendering: optimizelegibility; -webkit-font-smoothing: antialiased; margin: 0px auto 15px 0px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">DOES SOMEONE NEED TO BE THERE WHEN MY ORDER IS DELIVERED?</h3><p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders will not be left at&#xA0;an unattended address. If no one is available to sign for your order a card will be left and the order will be re-directed to the nearest depot. You are then responsible for collecting the parcel.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not home during the day we recommend using a work address. When using a work address, make sure you clearly include the name of the business.

All FCS deliveries are made by DHL and a signature is required upon delivery. Orders will not be left at an unattended address. If no one is available to sign for your order a card will be left and the order will be re-directed to the nearest depot.

How does FCS ship your order?Updated a year ago

DOES SOMEONE NEED TO BE THERE WHEN MY ORDER IS DELIVERED?