Return Home

FCS UK Customer Support

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Faulty Products Faulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by customer service to determine what is best for you.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FCS will happily cover the cost of shipping your new product.<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 100; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.surffcs.eu/pages/warranty-request" style="box-sizing: border-box; color: rgb(0, 179, 240); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation;">Submit Your Warranty Return Request Here</a>

Faulty ProductsFaulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by cust

Return a faulty product

Warranty & Returns

How much is delivery?

How does FCS ship your order?

Track my order

How long does delivery take?

Shipping

Returns & Exchanges

FCS Warranty

What FCS Fins are best for me?

Can I order a replacement fin?

Can I make a product suggestion?

Can FCS make custom fins for me?

Product Questions

How do I become an FCS distributor/re-seller

Can I sell FCS fins on my online shop?

How can I get in touch about Sponsorship?

How do I buy FCS Plug Systems (X2, Fusion, FCS II and Install Kits)?

General FAQ's

Will FCS II fins eject out of the system unintentionally when surfing?

Will the FCS II mechanism keep working over time?

How do I install and remove fins using the FCS II system?

What is FCS II?

FCS II

Return a faulty productUpdated 2 years ago